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Delivery Policy

In view of hard times due to COVID-19 pandemic, we have introduced contactless delivery. We will leave your order in safe place near your door or drive way. Thanks for your understanding.

Once you put the arrange, the products will be conveyed as per the timelines expressed within the underneath table. On the off chance that you haven’t gotten the arrange, it would be ideal if you reach out at contact@cartonwheels.com.au

Currently we deliver across Melbourne metro and your order will be delivered with in 3 days of your order placement.
In case of any changes within the conveyance plan, one of our friendly support staff will get in touch with customer(s) and exhort on the day of accepting the arrange or most recent the next day.

• If you want to cancel the arrangement: You'll be able inform us by e-mail to contact@cartonwheels.com.au before the delivery; and we will guide you through the process or you can always return without a question as per our return policy.

• In case of any discrepancies or deviation in delivery schedule, we will inform customers and update prior to the delivery and make necessary changes as per mutual agreement.

• Please note, in case of any issues associated with items of local manufacturers/ suppliers, we may: Return the product to the manufacturer/ supplier or their agent to determine the nature of the problem: or Refer you to the supplier of such items for assistance or refund/ exchange authorisation.

• Every order will be delivered as per product availability. If in any case ordered product is not available, we will inform the customer regarding order and delivery details.

• Almost all the items contain local manufacturers names, addresses and the telephone numbers. Should any manufacturers information not be available, we shall happily provide it to you upon request. This policy does not limit your rights as customer.

• Please be aware that we may change the policy, terms and condition in the future. We may modify it at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review policy, terms and condition.